Refund Policy

A legal disclaimer

Returns & Refunds Policy

Last updated: 15-May-2026

This Returns & Refunds Policy explains how returns, cancellations, refunds and faulty item issues are handled by Quicksave Retail Ltd.

We want you to be happy with your purchase. If there is a problem with your order, or if you change your mind, please contact us and we will do our best to help.

1. Who we are

Quicksave Retail Ltd is an ecommerce retail business.

Website: QuickSave Retail Ltd | ecommerce
Email: help@qs-retail-ltd.com
Company number: 14577404
Registered address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

United Kingdom

2. Cancelling an order before dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at help@qs-retail-lt.com.

We will do our best to cancel the order before it is processed. However, if the order has already been dispatched, you may need to follow our returns process once the item has been delivered.

3. Change-of-mind returns

For most online purchases, you have the right to cancel your order within 14 days of receiving your goods.

After notifying us that you wish to cancel, you then have a further 14 days to return the goods to us.

Returned items should be:

Unused
In their original condition
In their original packaging where possible
Complete with any tags, accessories, manuals or free gifts included with the order

You do not need to give a reason for cancelling your order.

Under UK rules for online sales, customers generally have 14 days after receiving goods to tell the seller they want to cancel, and a further 14 days to return the goods. GOV.UK also states that the seller must refund the customer within 14 days of receiving the item back.

4. Items that cannot usually be returned

Some items may not be suitable for return unless they are faulty.

This may include:

Personalised or custom-made items
Perishable goods
Sealed hygiene or health-related products once opened
Items that have been used, damaged or altered after delivery
Items that are not in a resaleable condition
Any other items excluded under applicable consumer law

This does not affect your statutory rights if an item is faulty, damaged, not as described or not fit for purpose.

5. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at help@qs-retail-ltd.com

Please include:

Your order number
Your full name
A description of the issue
Photos of the item and packaging, where possible

If the item is faulty, damaged, not as described or not fit for purpose, we will offer an appropriate solution in line with your consumer rights. This may include a replacement, repair, refund or other suitable remedy.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. The Act also provides refund rights where goods do not meet the required standard.

6. How to start a return

To start a return, please contact us at:

Email: help@qs-retail-ltd.com

Please include:

Your order number
Your full name
The item you wish to return
The reason for return
Photos, if the item is damaged, faulty or incorrect

We will then provide return instructions.

Please do not send items back without contacting us first, as this may delay your return or refund.

7. Return postage costs

If you are returning an item because you changed your mind, you may be responsible for the cost of return postage unless we state otherwise.

If the item is faulty, damaged, incorrect or not as described, we will advise you on the return process and any applicable return postage arrangements.

We recommend using a tracked or recorded delivery service when returning items, as you are responsible for the item until it reaches us.

8. Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Refunds are usually processed within 14 days of us receiving the returned item, although it may take additional time for your bank or payment provider to show the refund in your account.

For change-of-mind returns, the standard outbound delivery cost should usually be refunded if it was paid by the customer, but if the customer selected a more expensive delivery option, only the standard delivery cost needs to be refunded.

9. Deductions from refunds

We may reduce your refund if the item has been used, damaged, handled more than necessary, or returned in a condition that affects its resale value.

Examples may include:

Missing packaging
Missing parts or accessories
Signs of use
Damage caused after delivery
Items returned dirty, altered or incomplete

We will assess returned items fairly and in line with applicable consumer law.

10. Exchanges

We may offer exchanges depending on stock availability.

If you would like to exchange an item, please contact us at help@qs-retail-ltd.com with your order number and details of the item you would like instead.

If the replacement item is unavailable, we may offer a refund or alternative solution.

11. Late or missing refunds

If your refund has been approved but you have not received it yet, please first check with your bank or payment provider, as processing times can vary.

If you have done this and still have not received your refund, please contact us at:

help@qs-retail-ltd.com

12. Contact us

If you have any questions about returns, refunds or cancellations, please contact us:

Quicksave Retail Ltd
Email: help@qs-retail-ltd.com
Website: QuickSave Retail Ltd | ecommerce
Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF