Shipping Policy

 

Last updated: 15-May-2026
 

This Shipping Policy explains how Quicksave Retail Ltd processes, dispatches and delivers orders placed through our website.

We aim to provide a smooth and reliable delivery service for all customers.
 

1. Order processing
Once you place an order, we will process it as quickly as possible.

Orders are usually processed within [1–2 working days], excluding weekends and public holidays.

During busy periods, seasonal peaks or unforeseen delays, processing times may take slightly longer. If there is a significant delay with your order, we will aim to contact you as soon as possible.
 

2. Delivery locations

We currently deliver to:

United Kingdom and selected international locations

Please check the delivery options available at checkout for your address.

If we are unable to deliver to your location, you will be notified during checkout or contacted after your order is placed.
 

3. Delivery options and timeframes

Available delivery options may vary depending on your location, the items ordered and the delivery services available at the time of purchase.

Typical delivery options may include:
 

Standard Delivery

Delivered within approximately 3–7 working days after dispatch.
 

Express Delivery

Faster delivery options may be available at checkout, depending on your location and the items ordered.
 

International Delivery

International delivery may be available for selected products and locations. Delivery times and costs will vary depending on the destination country, courier service and customs process.

Delivery timeframes are estimates only and are not guaranteed unless clearly stated at checkout.
 

4. Delivery costs

Delivery costs are calculated and shown at checkout before you complete your order.

The final delivery cost may depend on:

• Delivery location

• Delivery method selected

• Size and weight of the items

• Number of items ordered

• Any promotional delivery offers available at the time
   

5. Order confirmation and tracking

After placing an order, you should receive an order confirmation email.

Once your order has been dispatched, you may receive a dispatch confirmation email with tracking details, where tracking is available.

Please allow some time for tracking information to update after your order has been dispatched.
 

6. Missed or failed deliveries

If a delivery attempt is unsuccessful, the courier may:

• Leave your parcel in a safe place

• Leave it with a neighbour

• Take it to a local collection point

• Attempt redelivery

• Return the parcel to us

Please follow the courier’s instructions to rearrange delivery or collect your parcel where required.

If an order is returned to us due to incorrect delivery details, failed delivery attempts or failure to collect, we may need to charge an additional delivery fee to resend the order.
 

7. Incorrect delivery information

Please make sure your delivery address is correct before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If you notice an error in your delivery details after placing an order, please contact us as soon as possible at [Insert email address]. We will do our best to help, but we cannot guarantee changes can be made once an order has been processed or dispatched.
 

8. Delayed deliveries

While we aim to deliver orders within the estimated timeframe, delays can sometimes happen due to factors outside our control.

This may include:

• Courier delays

• Public holidays

• Severe weather

• High seasonal demand

• Customs checks

• Incorrect address details

• Events outside our reasonable control

If your order has not arrived within the expected timeframe, please contact us at [Insert email address] with your order number.
 

9. Lost or damaged parcels

If your parcel appears to be lost, damaged in transit or delivered incorrectly, please contact us as soon as possible.

Please include:

• Your order number

• Your full name

• Delivery address

• Details of the issue

• Photos of any damaged packaging or items, where relevant

We will investigate the issue and work with the courier where required.
 

10. Customs, duties and taxes

For international orders, your parcel may be subject to customs duties, import taxes, handling fees or other charges when it reaches the destination country.

These charges are the responsibility of the customer unless clearly stated otherwise at checkout.

Customs delays are outside our control and may affect delivery times.
 

11. Split deliveries

Some orders may be delivered in separate parcels, especially if items are shipped from different locations or become available at different times.

If your order is split into multiple deliveries, you may receive separate dispatch confirmations and tracking details.
 

12. Contact us

If you have any questions about shipping or delivery, please contact us:

Quicksave Retail Ltd
Email: help@qs-retail-ltd.com
Website: QuickSave Retail Ltd | ecommerce

Please include your order number where possible so we can help you quickly.