Terms & Conditions

Last updated: 15-May-2026

These Terms & Conditions explain the rules for using our website and buying products from Quicksave Retail Ltd.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. Who we are

Quicksave Retail Ltd is an ecommerce retail business.

Company name: Quicksave Retail Ltd
Website: QuickSave Retail Ltd | ecommerce
Email: help@qs-retail-ltd.com
Company number: 14577404
Registered address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

United Kingdom

2. Use of our website

You agree to use our website only for lawful purposes.

You must not:

Use our website in a way that may damage, disrupt or interfere with it
Attempt to gain unauthorised access to our systems
Use false or misleading information when placing an order
Copy, reproduce or misuse our website content without permission
Use our website for fraudulent activity

We may suspend or restrict access to our website if we believe it is being misused.

3. Product information

We aim to make sure all product descriptions, images, prices and availability information are accurate and up to date.

However, small differences may occur, including:

Product colours appearing slightly different due to screen settings
Packaging changes from the manufacturer
Minor differences in product appearance
Stock availability changing before checkout is completed

We reserve the right to correct errors, update product information or withdraw products from sale at any time.

4. Prices and payment

All prices are shown in GBP (£) unless stated otherwise.

The price you pay is the price shown at checkout when you place your order.

Delivery charges, where applicable, will be shown before you complete your purchase.

We accept payment through the payment methods shown at checkout. Payments are processed securely by third-party payment providers.

We do not usually store your full card details on our own systems.

5. Orders

After placing an order, you should receive an order confirmation email.

This email confirms that we have received your order. It does not mean your order has been accepted.

Your order is accepted when we dispatch the item or otherwise confirm acceptance.

We reserve the right to cancel or refuse an order if:

The item is out of stock
There is an error in the price or product information
Payment is not authorised
We suspect fraud or misuse
Delivery to your address is not available
We are unable to fulfil the order for another valid reason

If we cancel your order after payment has been taken, we will refund you using your original payment method.

6. Delivery

We aim to process and dispatch orders as quickly as possible.

Delivery options, costs and estimated timeframes will be shown at checkout where applicable.

Delivery times are estimates only and may be affected by courier delays, public holidays, stock availability, weather or other circumstances outside our control.

Once your order has been dispatched, you may receive tracking details where available.

For more information, please see our Shipping Policy: Shipping Policy | Quicksave Retail Ltd

7. Returns, refunds and cancellations

You may have the right to cancel or return your order under UK consumer law.

For most online purchases, customers normally have 14 days after receiving goods to tell the seller they want to cancel, then a further 14 days to return the goods. GOV.UK also explains that some items may be excluded from change-of-mind returns, such as personalised goods, perishable items and sealed hygiene items once opened.

Returned items should be unused, in their original condition and with original packaging where possible, unless the item is faulty.

Refunds will usually be made to your original payment method after the return has been received and checked.

Some items may not be suitable for return unless faulty, including:

Personalised or custom-made items
Perishable goods
Sealed hygiene or health-related items once opened
Items damaged or used after delivery
Any other items excluded under applicable law

This does not affect your statutory rights.

For more information, please see our Returns & Refunds Policy: Refund Policy | Quicksave Retail Ltd

8. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at [Insert email address].

Please include:

Your order number
Your name
Details of the issue
Photos of the product or packaging, where relevant

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Where required, we will offer an appropriate solution, such as a replacement, repair, refund or other remedy.

9. Availability

All products are subject to availability.

We cannot guarantee that a product will always be in stock.

If an item becomes unavailable after you place an order, we may contact you to offer an alternative, delay the order, or cancel and refund the item.

10. Discount codes and promotions

Discount codes, offers and promotions may be subject to additional terms.

Unless stated otherwise:

Discount codes cannot be exchanged for cash
Only one discount code may be used per order
Codes may have expiry dates
Codes may apply only to selected products
We may withdraw or amend promotions at any time

If a discount code is used incorrectly, fraudulently or in breach of its terms, we may cancel the order or remove the discount.

11. Customer accounts

If you create an account on our website, you are responsible for keeping your login details secure.

You must provide accurate and up-to-date information.

Please contact us immediately if you believe your account has been accessed without permission.

We may suspend or close accounts where we suspect misuse, fraud or breach of these Terms & Conditions.

12. Reviews, comments and user content

If you leave a review, comment or other content on our website, you must ensure it is honest, lawful and not offensive, misleading or harmful.

We reserve the right to remove content that we believe is:

Abusive or offensive
False or misleading
Spam or promotional
In breach of another person’s rights
Unlawful or inappropriate

By submitting content, you allow us to display it on our website and marketing channels where appropriate.

13. Intellectual property

All website content, including text, images, branding, logos, product descriptions, graphics and layout, belongs to us or our licensors unless stated otherwise.

You must not copy, reproduce, distribute or use our website content for commercial purposes without written permission.

14. Privacy and cookies

We will handle your personal information in accordance with our Privacy Policy.

Our website may also use cookies and similar technologies. For more information, please see:

15. Liability

We are not responsible for losses caused by events outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

We are not responsible for business losses, loss of profit, loss of revenue or indirect losses where products are purchased for personal consumer use.

16. Events outside our control

We will not be responsible for delays or failure to perform our obligations where caused by events outside our reasonable control.

This may include:

Courier delays
Severe weather
Strikes or industrial action
Supplier delays
Technical issues
Customs delays
Public emergencies
Changes in law or regulation

If such an event affects your order, we will contact you where reasonably possible.

17. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time.

The latest version will always be available on our website.

The Terms & Conditions that apply to your order will usually be the version in place at the time you placed your order.

18. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the laws of the part of the UK where you live.

19. Contact us

If you have any questions about these Terms & Conditions, please contact us:

Quicksave Retail Ltd
Email: help@qs-retail-ltd.com
Website: QuickSave Retail Ltd | ecommerce
Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

United Kingdom

Terms & Conditions